
WHAT? WE HAVE TO GO WHERE TO PURCHASE AN iPOD AT BEST BUY? Can we look at one first?
We cannot get over our experience today at Best Buy while trying to purchase an iPod. This story just has to be shared, and we wonder if anyone else has had a similar experience lately regarding their own attempt to purchase an iPod at Best Buy.
Today we made our third visit in the last few months to our local BEST BUY store to finally purchase the iPod we have been coveting — the iPod 4thG (it has a camera…swoon.) Once inside, we spied the large “iPod/mp3″ banner suspended from the ceiling that designated the area of the store where iPod’s are displayed, and headed to the showroom area.
Whoa! Had we lost our minds? Where were all of the iPod’s for purchase? Were they OUT of iPod’s? Where had the counters filled with iPad’s and other e-book readers come from? And, who knew there were so many e-readers available? STOP IT!
Frantically, we sought a sales associate who told us to visit the guy standing at a kiosk by the front door. Mr. Kiosk man politely listened to our bewildered request, “Where are the iPods?” With a kind voice, he gently urged us to the checkout stand to buy an iPod.
“Wait,” we told him, “we do not want to buy an iPod unless we can see what it looks like…you know, what features it has…does it come in different colors?”
“Well,” he said, “that is where we keep iPods now.” He pointed at a small, wood cabinet about the height of my knee and no longer than 4 feet. The windowless cabinet was locked with a key only he could open at the time. Beckoning a cashier, he tossed her the keys and she proceeded to open the lock on the cabinet.
“Which one do you want?” she asked. Amazed, I stood there and stared. I asked her why the iPods were locked up and were not available on the Best Buy showroom floor for viewing. “People steal them,” she replied, “so we have to lock them up.”
Are you kidding me? First of all, I was not terribly surprised that people steal iPods. Those gadgets are the “gotta have it” item of the decade. But BEST BUY, really? You could not come up with a way to let customers see what they are buying in advance? We have to slink like weasels up to the front desk and ask “So, whatcha got?”
What is next…buy a high-end television based on the advertisement, sight unseen? Perhaps purchase a new washing machine or dryer without knowing the dimensions, or if it will fit in our laundry room?
So disappointing. Really. And no, we did NOT buy the $70 warranty plan providing two years of “extra” coverage on the iPod. But yes, we bought the darn iPod and scurried away like thieves in the night that Best Buy made us feel like. Shame on you B.B.
Reach Out: